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Hey AFF Members, we're here to help! If you have any problems or questions about the Adult Friend Finder website for Canada, you should find the answers here. We encourage you to read our Frequently Asked Questions before contacting customer support. Most of your questions are answered in the following document.

AFF Support Frequently Asked Questions:

• How to Delete your AFF profile
• How to Cancel your AFF payments
• How to Turn Off auto-renewal
• How to Contact customer support
• What payment options are available?
• What are the Membership price levels?
• Does the AdultFriendFinder hack affect me
• Why can't I get my password or other emails from AdultFriendFinder?
• Should I use the AFF App?
• How do I access the member's pics & videos?
• Can I upload nude pictures to my profile?
• How can I upgrade to a Gold Membership?
• Is there a "Discreet Billing" option available?

Is Adult Friend Finder Free?

We have a two part answer to that question. The answer is as follows:

1. The Canadian AFF site that you are currently on is 100%, totally free for you to explore. The thing is that there is very little active adult dating going on here, so you may not be happy with our free adult site.
2. The American AFF website (AdultFriendFinder.com), is only partially free. You will find that paying for a membership there will provide you with infinitely more access to the real women and men searching for sexual relationships.

How do I contact members on this Website?

To contact and hook up with other members follow these steps:

1. Log into Adult FriendFinder with your username and password.
2. Locate the member with which you wish to communicate.
3. Once on the member's dating profile, locate the email form "Send user an email" or click the "Send an email" link.
4. Enter the contents of your private message into the form that appears.
5. Fill in the confirmation number to prove you're not a robot.
6. Click the "Send" button and wait for your response.

How do I search for adults for sex in my area?

How do I get email from other members?

To access your email box to pickup messages from other members follow these steps:

1. Log into your profile using your username and password.
2. Click the "AFF Mailbox" link on the top of any web page that displays.
3. Select the Mailbox that you desire. To read incoming messages, select the "Inbox" option from the list of mailboxes.
4. A list of messages will appear containing the member's name, the date and time, and a snipit of the title of the message that the Adult FriendFinder member sent to you
5. Click the "Title" of the message to open it in a new browser window.
6. You may click the "Delete" button to dispose of the message or the "Back" button to return to the list of messages without deleting it.

What if it says my password is incorrect?

If you are having trouble logging into Adult FriendFinder, follow these instructions:

1. Check that you have your "Caps Lock" turned off. To confirm this open another program and type your password ensuring that it is the correct combination of upper and lower case characters.
2. If you are using numbers in your password, check that your "Num Lock" is turned off. Confirm it as described in the previous step.
3. If you have checked that you have typed your password and it is still not working, use the link titled "Request Password" and fill in the form requesting that your password be updated.
4. Click the "Send" button and review the results.

Does the Adult FriendFinder hack affect me?

We've been getting a lot of press about our website being hacked and in my personal opinion, it's not an issue.

There are two things to keep in mind when discussing the hack at AdultFriendFinder.com. The first is that it wasn't us. It was the American website and we do not share a database and we have zero personal information, especially credit card numbers and payment information on our servers at all.

Additionally, it seems as though everybody gets hacked and as long as you monitor your credit card bills to ensure that you aren't being charged by a third party, you have little to worry about. The Adult Friendfinder website already publicly displays your personal information, often including your sexual desires, so what is a hacker going to do with the information that you haven't already done yourself?

I'm not getting my password or other emails from Adult FriendFinder!

If email messages from us do not appear in your email box, follow these steps:

1. Log into Adult FriendFinder with your username and password.
2. Go to your email preferences form and ensure that you have not indicated that you are unwilling to receive email from us.
3. Double check that your email address is entered correctly on the email preferences form.
4. Login to your email program and search the messages using the search tool for "Adult FriendFinder Customer Service". This may find the messages placed in a different folder than you were expecting.
5. Check your "Spam" mailbox and search for the above phrase.
6. Some internet providers clear out suspected spam messages before they are shown to you. Contact your ISP and inquire about your email message filtering.

What are the membership types and prices?

Basic Memberships:

With an Adult Friend Finder basic free membership you can browse other members' thumbnail photos, create your sex personal profile and upload your pictures. Before you can view other members' full size (and nude) photos, view all of their profile details, do detailed searches, you must purchase a Silver or Gold membership. Other members may contact you if you have a basic membership but, of course, you cannot reply or contact other members without purchasing an upgraded membership.

For more detailed information, please review our Membership Options.

The price for a Basic Membership is Free

Gold Memberships:

With a Gold membership you'll receive all the features included in a basic membership mentioned above , plus your dating profile will appear listed at the top of the member profiles search result pages, giving you maximum exposure. You can also view extra-large photos of other members and you can upload an extra-large photo. You may also perform searches by more extensive criteria than those in other price levels. Such criteria includes sexual orientation and sexual interests. It's a really good deal at any price.

The price for a Gold Membership is $29.99

Be sure to look for a deal using our 2024 coupon and promo codes before signing up for a membership. The prices may change without notice.

How do I update my profile?

How do I cancel my Adult FriendFinder membership payments?

If you would like to cancel your membership, follow these steps:

1. Log into the Adult FriendFinder website with your username and password.
2. Click the "My Account" link at the top of the page.
3. On the member homepage that appears, click the "My profile" link on the top menu.
4. Click the "Cancel My Membership" link in the Status section.
5. Confirm your selection by clicking "Yes" below the question, "Are you sure that you wish to cancel your membership and permanently remove your profile?".

How can I pay for my membership? What are the payment options?

We offer various flexible options for you to pay for your membership. The payment options are:

• Credit Card (Accepted card brands are Visa, Mastercard and Discover)
• Checking Account/Bank transfer
• Direct Debit
• Gift Cards (a discreet option)
• Sofort
• AirTM
• Cash/Check/Money Order (We accept mail in orders of these types)
• SMS

Note that some of these payment methods take up to 10-14 days to process. Log into to your account for details of your payment information.

Can I upload nude pictures to my Adult FriendFinder profile?

Of course you can - we are all aduilt here. There is no limit to the number of nude pictures or videos that you upload and add to your personal profile at AFF. The only stipulation is that the images are of you without any other identifiable people, and that you are not performing any illegal acts in the image(s).

How do I delete my Adult FriendFinder profile?

To permanently delete your profile from our dating platform, follow these steps:

1. Log into AdultFriendFinder with your username and password.
2. Click the "My Account" link at the top of the page.
3. Click the "My profile" link on the top menu.
4. Click the "Delete My Profile" link in the Status section.
5. Confirm your selection.

How do I turn off credit card account auto-renewal?

Please do not contact your credit card company to have your recurring payments stopped. It is much easier and effective to turn it off here at Adult FriendFinder.

If you would like to stop the auto-renew credit card payment, follow these steps:

1. Log into the Adult FriendFinder website with your username and password.
2. Click the "My Account" link at the top of the page.
3. On the member homepage that appears, click the "My Account" link on the top menu.
4. Click the "Billing History & Credit Card Info" link in the Account section.
5. Click "OFF" under product status.

The reason that we automatically setup new accounts for auto-renewal is to eliminate the need for us to continually contact you for payment. At Adult FriendFinder Canada we strive to make your experience as easy and as possible.

Do I need to download the AFF App to access my profile on my smartphone?

Because our website uses a modern, responsive design, it is optimized for almost any size desktop or mobile device that you might have. On your phone or tablet you can access your profile, your messages and communicate with all of the AdultFriendFinder members right from your browser. Of course, if you prefer to use our app, you can download it from our download page whenever you choose. Of course, it's free to download the AFF app.

How do I access the member pics & videos?

How do I get an Adult FriendFinder Gold Membership?

A Gold Membership is the highest level of membership that you can get at AFF. With it you can gain access to all of the features available, so having one will significantly increase the odds that you will get laid using our service.

If you would like to upgrade to a Gold Membership, follow these steps:

1. As usual, log into the Adult FriendFinder website with your username and password.
2. Click the "My Account" link at the top of the page.
3. Click the "Upgrade" link and select "Gold" in the list of membership options that displays.
4. Remember that your gold membership will begin instantly and you will be billed monthly for your unlimited access to Adult Friend Finder Canada.

How do I Setup "Discreet Billing"?

The discreet billing option allows you to pay for your Adult Friend Finder membership without a line appearing on your credit card statement that might be embarrassing or incriminating to your partner or employer.

For more information about discreet billing and keeping your sex personals profile private, please review our blog post: Tips for Discretion

If you would like to enable discreet billing, follow these steps:

1. Begin by logging into the Adult FriendFinder website with your username and password.
2. Click the "My Account" link at the top of the page.
3. Click the "Billing" link and select "Discreet Billing" the options list that displays.

If you enroll in the discreet billing option, be sure that you indicate such to our customer service representative should you need assistance.

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