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Help and Support FAQ - Get Answers Here.

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Hey AFF Members, we're here to help! If you have any problems or questions about the Adult Friend Finder website for Canada, you should find the answers here. We encourage you to read our Frequently Asked Questions before contacting customer support. Most of your questions are answered in the following document.

AFF Support Frequently Asked Questions:


Is Adult Friend Finder Free?

We have a two part answer to that question. The answer is as follows:

  1. The Canadian AFF site that you are currently on is 100%, totally free for you to explore. The thing is that there is very little active adult dating going on here, so you may not be happy with our free adult site.
  2. The American AFF website (AdultFriendFinder.com), is only partially free. You will find that paying for a membership there will provide you with infinitely more access to the real women and men searching for sexual relationships.

How do I contact members on this Website?

To contact and hook up with other members follow these steps:

  1. Log into Adult FriendFinder with your username and password.
  2. Locate the member with which you wish to communicate.
  3. Once on the member's dating profile, locate the email form "Send user an email" or click the "Send an email" link.
  4. Enter the contents of your provate message into the form that appears.
  5. Fill in the confirmation number to prove you're not a robot.
  6. Click the "Send" button and wait for your response.

How do I search for adults for sex in my area?

To search for members with whom you might hookup, follow these steps:

  1. Log into the Adult FriendFinder website using your username and password.
  2. Click the "Search for Sex" button on the top of any Web page on our site.
  3. Enter your desired search terms in the fields on the page.
  4. Enter the location where you want to have your sex hookup (city, state or postal code).
  5. Be sure to select your correct sex and the gender of the person who you desire.
  6. Click the "Search" button and review the results page.
Screen shot of the search page at Adult Friend Finder Canada

How do I get email from other members?

To access your email box to pickup messages from other members follow these steps:

  1. Log into your profile using your username and password.
  2. Click the "AFF Mailbox" link on the top of any web page that displays.
  3. Select the Mailbox that you desire. To read incoming messages, select the "Inbox" option from the list of mailboxes.
  4. A list of messages will appear containing the member's name, the date and time, and a snipit of the title of the message that the Adult FriendFinder member sent to you
  5. Click the "Title" of the message to open it in a new browser window.
  6. You may click the "Delete" button to dispose of the message or the "Back" button to return to the list of messages without deleting it.

What if it says my password is incorrect?

If you are having trouble logging into Adult FriendFinder, follow these instructions:

  1. Check that your have your "Caps Lock" turned off. To confirm this open another program and type your password ensuring that it is the correct combination of upper and lower case characters.
  2. If you are using numbers in your password, check that your "Num Lock" is turned off. Confirm it as described in the previous step.
  3. If you have checked that you have typed your password and it is still not working, use the link titled "Request Password" and fill in the form requesting that your password be updated.
  4. Click the "Send" button and review the results.

Does the Adult FriendFinder hack effect me?

We've been getting a lot of press about our website being hacked and in my personal opinion, it's not an issue.

There are two things to keep in mind when discussing the hack at AdultFriendFinder.com. The first is that it wasn't us. It was the American website and we do not share a database and we have zero personal information, especially credit card numbers and payment information on our servers at all.

Additionally, it seems as though everybody gets hacked and as long as you monitor your credit card bills to ensure that you aren't being charged by a third party, you have little to worry about. The Adult Friendfinder website already publicly displays your personal information, often including your sexual desires, so what is a hacker going to do with the information that you haven't already done yourself?

I'm not getting my password or other emails from Adult FriendFinder!

If email messages from us do not appear in your email box, follow these steps:

  1. Log into Adult FriendFinder with your username and password.
  2. Go to your email preferences form and ensure that you have not indicated that you are unwilling to receive email from us.
  3. Double check that your email address is entered correctly on the email preferences form.
  4. Login to your email program and search the messages using the search tool for "Adult FriendFinder Customer Service". This may find the messages placed in a different folder than you were expecting.
  5. Check your "Spam" mailbox and search for the above phrase.
  6. Some internet providers clear out suspected spam messages before they are shown to you. Contact your ISP and inquire about your email message filtering.

What are the membership types and prices?

Basic Memberships:

With an Adult Friend Finder basic free membership you can browse other members' thumbnail photos, create your sex personal profile and upload your pictures. Before you can view other members' full size (and nude) photos, view all of their profile details, do detailed searches, you must purchase a Silver or Gold membership. Other members may contact you if you have a basic membership but, of course, you cannot reply or contact other members without purchasing an upgraded membership.

The price for a Basic Membership is Free

Silver Memberships:

By upgrading to a Silver Membership at Adult Friend Finder you have access to all of the communication functions. This includes chat, email and instant messaging. Also at this price level, you can see all of the photos that are available on profiles and you can upload as many photos as you wish of your own.

The price for a Silver Membership is $17.99

Gold Memberships:

With a Gold membership you'll receive all the features included in a Silver membership mentioned above , plus your dating profile will appear listed at the top of the member profiles search result pages, giving you maximum exposure. You can also view extra-large photos of other members and you can upload an extra-large photo. You may also perform searches by more extensive criteria than those in other price levels. Such criteria includes sexual orientation and sexual interests. It's a really good deal at any price.

The price for a Silver Membership is $26.99

Be sure to look for a deal using our 2018 coupon and promo codes before signing up for a membership. The prices may change without notice.

How do I update my profile?

If your profile is needing a little tweaking, follow these instructions:

  1. Log into the site with your username and password.
  2. Click the "My Account" link at the top of the page.
  3. Choose one of the three links in the profile section that allow you to update your desired section.
  4. Be sure to fill in all of the sections on the profile and be sure that you check your spelling.
  5. Click the "Save" button to finalize your changes.
Screen shot of the search page at Adult FriendFinder Canada

How do I cancel my Adult FriendFinder membership payments?

If you would like to cancel your membership, follow these steps:

  1. Log into the Adult FriendFinder website with your username and password.
  2. Click the "My Account" link at the top of the page.
  3. On the member homepage that appears, click the "My profile" link on the top menu.
  4. Click the "Cancel My Membership" link in the Status section.
  5. Confirm your selection by clicking "Yes" below the question, "Are you sure that you wish to cancel your membership and permanently remove your profile?".

How do I delete my Adult FriendFinder profile?

To permanently delete your profile from our system, follow these steps:

  1. Log into to AdultFriendFinder with your username and password.
  2. Click the "My Account" link at the top of the page.
  3. Click the "My profile" link on the top menu.
  4. Click the "Delete My Profile" link in the Status section.
  5. Confirm your selection.

How do I turn off credit card account auto-renewal?

Please do not contact your credit card company to have your recurring payments stopped. It is much easier and effective to turn it off here at Adult FriendFinder.

If you would like to stop the auto-renew credit card payment, follow these steps:

  1. Log into the Adult FriendFinder website with your username and password.
  2. Click the "My Account" link at the top of the page.
  3. On the member homepage that appears, click the "My Account" link on the top menu.
  4. Click the "Billing History & Credit Card Info" link in the Account section.
  5. Click "OFF" under product status.

The reason that we automatically setup new accounts for auto-renewal is to eliminate the need for us to continually contact you for payment. At Adult FriendFinder Canada we strive to make your experience as easy and as possible.

Do I need to download the AFF App to access my profile on my smartphone?

Because our website uses a modern, responsive design, it is optimized for almost any size desktop or mobile device that you might have. On your phone or tablet you can access your profile, your messages and communicate with all of the AdultFriendFinder members right from your browser. Of course, if you prefer to use our app, you can download it from our download page whenever you choose. Of course, it's free to download the AFF app.

How do I get an Adult FriendFinder Gold Membership?

A Gold Membership is the highest level of membership that you can get at AFF. With it you can gain access to all of the features available, so having one will significantly increase the odds that you will get laid using our service.

If you would like to upgrade to a Gold Membership, follow these steps:

  1. As usual, log into the Adult FriendFinder website with your username and password.
  2. Click the "My Account" link at the top of the page.
  3. Click the "Upgrade" link and select "Gold" in the list of membership options that displays.
  4. Remember that your gold membership will begin instantly and you will be billed monthly for your unlimited access to Adult Friend Finder Canada.

Notice to AdultFriendFinder.com Members:

The above information only applies to our Canadian Website members. For members of the American site please follow the links on the bottom of their website. Alternatively, to contact AdultFriendFinder customer support via telephone, please call 1-888-575-8383.

For your convienience, the Address for the American Headquarters is:
Various, Inc.
910 E. Hamilton Ave., Sixth Floor
Campbell, California 95008
United States

You may also find assistance using their Twitter handle at https://twitter.com/AdultFriendFind

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